FAQs

1. What if I entered incorrect contact information?
Please contact us immediately at support@swaroevan.com so we can assist in updating your email address, name, or shipping details before your order is processed.

2. What payment methods do you accept?
We accept a range of secure payment options, including:

• Visa, Mastercard, American Express, and UnionPay
• Shop Pay, Apple Pay, and Google Pay

3. Can I request a custom product?
Yes! We specialize in customization. If you love a chandelier or lighting design but need a different size, finish, or configuration, we’re here to help.
Please email us at support@swaroevan.com with the following information:

• A link to the product you’re interested in
• Your desired color/finish (e.g., brushed gold, matte black)
• Specific dimensions or room details (e.g., ceiling height, table size)
  If you're unsure about sizing, share your room dimensions and a photo—our design team will provide expert guidance.
  You’ll receive a personalized quote from our designer within 24 hours.
  For full details, visit our Customization Page.

4. How do I install my new lighting or chandelier?
Each product includes detailed installation instructions. For complex installations, we strongly recommend hiring a licensed electrician to ensure safety and proper setup.

5. Are your products UL listed?
Yes. All our lighting products are compliant with UL standards to ensure safety and performance.

6. How can I cancel or modify an order?

• Customized orders cannot be canceled once placed, as they are made specifically for you and cannot be resold.
• Standard orders may be canceled within 24 hours of placement at no charge. After 24 hours, a cancellation fee may apply due to processing costs.
  Once your order has been dispatched, cancellation is no longer possible. If you wish to return a non-custom item after receipt, please contact us to initiate a return.
  Thank you for your understanding!